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Frequently Asked Questions

Frequently Asked Questions

Below you will find our answers to the most frequently asked questions from our users. If you have a question now answered below, please contact us with the contact form located here.

GENERAL

1) What is ecardfoundry.com?

ecardfoundry.com (ECF) is a Canadian web-based service that allows members to e-mail – or post to social media – original, non-animated greeting ecards to their family and friends.

2) Does the ecard service work on all devices?

The technical staff at ECF have worked very hard to make the ecard delivery system compatible with most platforms and devices. However, there may still be small, unavoidable glitches on various platforms, devices or older operating systems.

3) Can I send ecards from my smartphone?

Yes. However, the complex visual interface is designed to work best on desktop and laptop computers and tablets. Smartphone users may experience slight formatting issues due to small-screen interpretation of the programming. We recommend that you use a desktop, laptop or tablet to in order to fully maximize your ECF ecard experience. If you do use a smartphone, we suggest that you view the ECF site in landscape mode.

4) Do you offer ecards with animation and sound?

No. ECF's extensive ecard library was purposely designed and developed using static ecards only.

5) Who designed the ecards?

All ecards were created by the ECF team. The majority of the artwork is original, while a small percentage of ecards were created using photos, graphics and illustrations that were adapted from other work, the rights for which were either purchased or rights-arranged through membership and/or by permission. All documentation for this artwork remains on file.

6) Do you offer ecards for all occasions?

Yes. The ECF ecard library offers a selection of 1850+ ecards in 93 categories – with more being added each month. Click on the CATEGORIES tab at top left for an alphabetical listing.

7) What about copyright?

Members and visitors are free to e-mail, post and share the ecards, but ECF retains the copyright to all ecards. The ECF logo is positioned on the bottom right of each ecard, thereby implying copyright ownership.

8) Do I have to pay to use the site?

No. Visitors are invited to create a profile and send 2 free ecards. A prompt will notify visitors when their trial period is ended. At that time, visitors have the option to upgrade to a Premium Membership in order to send more ecards and utilize all the ECF site functions.

9) Am I obligated to become a Premium Member when my trial period ends?

No. If you sign-up to send free ecards, you are under no obligation to join as a Premium Member.

10) Are ECF ecards suitable for all ages?

We've designed ECF ecards to be positive and joyful. (We'll leave the bad words to other ecard sites). The ECF staff feels an appropriate age for membership is 13 years of age. Younger visitors should check with their parents before signing up.

11) Is the ECF ecard site designed to accommodate business clients?

ECF was designed and developed with the single user in mind. Our system is not designed to accommodate bulk mailings.

MEMBERSHIP

1) Is ECF membership free?

There is a fee to join ECF as a Premium Member. However, visitors are invited to create a profile and send 2 FREE, no obligation ecards.

Should you choose to continue with ECF after your free trial, you must upgrade to a paid Premium Membership in order to send more ecards and utilize all the ECF site functions. You will be notified when you have reached your limit of free ecards. Simply follow the prompts to upgrade.

2) Am I obligated to sign up for Premium Membership when my trial is over?

No. If you sign-up to send free ecards, you are under no obligation to join as a Premium Member.

3) May I sign-up for Premium Membership without sending my 2 free ecards?

Yes. After you create a profile, you may choose to upgrade your membership without sending your two free ecards. Simply fill out your profile form and select BECOME A MEMBER.

4) Why do I have to create a profile in order to send an ecard from ECF?

We require you to create a profile before you send an ecard so that your ecard recipient can see that the ecard came from you, and also as a way to help mitigate SPAM and misuse.

A confirmation email will be sent to you when you complete the PROFILE form.

5) What information do I need to provide in order to create a profile?

We simply ask for your name and your email. You will be prompted to select a user name and a password for your own security.

6) Will I need to create a new user name and password if I upgrade to Premium Membership?

You will keep the same user name and password regardless of your membership level.

7) What happens if I would like my profile information removed?

Your secure profile information is kept on file, even after your membership lapses, but if you would like to have it permanently removed from our database at any time, please contact us at remove@ecardfoundry.com

8) How much does Premium Membership cost?

The yearly fee for an ECF Premium Membership is only $8.99.

9) Are membership fees subject to tax?

ECF is a Canadian site. As such, Canadian memberships are subject to HST. US memberships are not subject to Canadian HST.

10) What forms of payment do you accept?

ECF accepts PayPal, Visa, Mastercard and American Express, as well as Visa Debit. Transactions are handled by PayPal on their own secure site.

The payment form is a standard one with an option to log in to PayPal or to click to PAY WITH CREDIT CARD. Please read the boxes carefully. If you opt to pay with Visa, you will be asked to agree to PayPal's privacy terms, but you do not need to sign up for PayPal.

11) What does Premium Membership include?

Your Premium Membership entities you to unlimited access to the complete ECF library of ecards. You may send as many ecards as you wish as long as your membership remains active. As a Premium Member you will also have the ability to post ecards to Facebook (your own page or a friend's), paste an ecard in a Facebook comment box, post ecard links to Twitter, and pin ecards to Pinterest. In addition, you'll enjoy all the useful site functions: HISTORY, CALENDAR, EVENT REMINDERS, FAVOURITES, ADDRESS BOOK, and more.

12) Is there a limit to the number of ecards I can send?

There is no limit to the number of ecards that you can send from ecardfoundry.com. However, to ensure that our service is not abused or used for fraudulent purposes, the system may impose temporary limits from time to time on a user's unusually busy activity. If you encounter such an issue, please contact us at support@ecardfoundry.com and we'll do our best to rectify the situation.

13) How long does my membership last?

Your $8.99 Premium Membership will last exactly one year.

14) Will my membership be renewed automatically?

Auto-billing is a convenient way to make sure that your account is always up-to-date whenever you want to send an ecard. However, we don’t believe that auto-billing without notification is fair. As a result, ECF will only auto-rebill you after we’ve contacted you by e-mail.

ECF will send all members an email notice of our intention to bill for an additional year one week before the anniversay of their sign-up date. members will have an opportunity to cancel their membership billing at that time. members may also email us (membership@ecardfoundry.com) at any time during their yearly membership and request not be renewed.

15) How do I renew?

One week before your annual membership expires, ECF will email you a single message inviting you to continue your membership. If you choose to, you may click on a link in the email to sign up for another year. If you do nothing, your membership will be conveniently renewed. You may also click on the link at that time to easily cancel your membership.

16) What happens if I don't renew my membership?

If you fail to renew, your membership reverts to PROFILE status. Your profile (contact info and passwords) remain in our database indefinitely. If you attempt to send another ecard at any time, you will be prompted to renew your membership in order to do so at that time.

17) Will my ADDRESS BOOK information be lost if I don't renew?

If you let your membership lapse, your account will be placed on hold for a period of one year. All your ADDRESS BOOK and CALENDAR settings will be saved in case you decide to rejoin.

18) How do I cancel my membership?

Simply go to MY ACCOUNT page and click on the CANCEL MEMBERSHIP button.

19) How do I change the email associated with my account?

You can easily change your account email on the MY ACCOUNT page under the ACCOUNT TOOLS tab. Simply click on the e-mail box, backspace and make any adjustments or corrections that you like. Check to make sure there are no typos in the e-mail and press RETURN.

20) What if I have a question about membership?

We want your experience with ECF to be a great one. If you have any questions or concerns about membership, you may reach us by clicking on the CONTACT US link at the bottom of the website page or by emailing us at membership@ecardfoundry.com. We'll get back to you as quickly as possible.

EMAILING CARDS

1) How do I send an ecard?

Once you've created a profile and signed up as a free Profile Member or a Premium Member, the method for sending ecards is fast and easy.

Click. Personalize. Address. Send.

A) Log in.
B) Browse the library of ecards from the TABLE OF CONTENTS on the left or from the CATEGORIES pull-down menu at the top.
C) Click on the ecard you want to send.
D) The EMAIL YOUR ECARD page pops-up.
1) Use this page to add a personal message to your ecard.
2) You may also add this ecard to your personal favourites page by clicking on the ADD TO FAVOURITES button on this page.
3) You may also view more ecards by clicking on the MORE CARDS button.
4) If you are a Premium Member, you will find options on this page for posting your ecard to social media.
E) Type a personal message in the ADD YOUR OPTIONAL MESSAGE box if you would like to include one. You may use the BOLD, UNDERLINE or ITALIC features to craft your message.
If you choose not to include a personal message, your name and email will still appear on your message.
F) Click on the PERSONALIZE AND SEND. (You will address the ecard in the next step.)
G) When the SEND CARD page appears, simply fill in the info as requested. Your name and email will appear in the SENDER INFORMATION box automatically.
H) Add the name and e-mail of the recipient in the RECIPIENT INFORMATION boxes.
1) Add first and last names in the NAME field.
2) Add your recipient's email in the EMAIL field. Please check to make sure you have written the address properly.
3) If your recipient is already in the ADDRESS BOOK chart located on the right hand side of this page (+/- on devices), simply click on the name and it will automatically fill the appropriate fields.
I) If you wish to send the same ecard to multiple people, please click on the +/- Address Book located above RECIPIENT EMAIL box. A second set of fields will appear. Simply add an additional name and e-mail address. You may do this numerous times up to a total of 5 names. Each recipient receives an individual ecard.
J) If you would like your ecard sent on an alternate day, use the DELIVERY DATE pull-down calendar to assign an date of up to 60 days in advance. If you do not use this feature to adjust the date, your ecard will be delivered immediately.
K) If you would like to see when your recipient views your ecard, check off the PLEASE NOTIFY ME WHEN THE RECIPIENT VIEWS CARD line highlighted in red. A notification will be emailed to you when your contact views their ecard.
L) To send your ecard, simple click SEND NOW/SCHEDULE and your ecard will be sent.

2) Do I have to include a message when emailing an ecard?

No. If you decide to not include a message, your name will automatically appear in the subject line and the ecard itself will be your message. Simply leave the optional message field blank.

3) Will my ecard be sent immediately?

Yes. ECF ecards are emailed as soon as you prepare and send them. If you prefer to set an alternate delivery date, simply assign a date in the pop-up calendar under the DELIVERY DATE title. Select a date and click SEND NOW/SCHEDULE as normal. Your ecard will be filed and delivered on the date specified. You may check or edit this ecard on your HISTORY page, found under the ACCOUNT TOOLS tab.

4) How do I use the Address Book when emailing ecards?

Every time you address and send an ecard, the recipient's name and address will be automatically saved in your ECF ADDRESS BOOK. This is found under the ACCOUNT TOOLS tab. An address book chart also appears on the right side of the SEND CARD page (+/- on devices.) As you add to your ADDRESS BOOK, the names and e-mails of your contacts will be added and displayed alphabetically in this chart. Simply click on a name and the information is automatically placed in the appropriate fields. You may also manually add names and emails to your ADDRESS BOOK by the pull-down menu under ACCOUNT TOOLS.

5) Is a good idea to click on the 'Please notify me when the recipient views card' line?

Yes. If you click the PLEASE NOTIFY ME WHEN THE RECIPIENT VIEWS CARD line highlighted in red', a notification will be emailed to you when your contact views their ecard. If do not receive this notification, it is often a good indication that there was a problem with transmission of the ecard or the receipt of your notification. Check your HISTORY page for more information on how to track your ecards. You should also check your SPAM folder to make sure that ECF's notifications are not being misfiled in your email application. You will need to check this box each time you email a new ecard.

6) What happens after I press SEND NOW?

Your ecard is emailed directly to your contact. You will see a pop-up box notifying you that your email was successfully sent along with a prompt to track the ecard transmission on your HISTORY page, located under the ACCOUNT TOOLS tab. It is good idea to track all your ecards in order to make sure they are received successfully.

If you checked off the PLEASE NOTIFY ME WHEN THE RECIPIENT VIEWS CARD line, you will also receive an email when your recipient views their ecard.

7) Am I able to send the same ecard again?

Yes. Records of your ecards are charted on your HISTORY page, found under the ACCOUNT TOOLS tab. You have the option of sending your ecard to the same person again (green arrow) or to a new contact (blue arrow.)

8) What happens if my friend does not receive my ecard?

ECF recommends that you track your ecards on the HISTORY page, found under the ACCOUNT TOOLS tab.

Unfortunately, some email applications interpret ecards as SPAM or JUNK MAIL. If you notice after a reasonable time that no date/time info is displayed in the DATE PICKED UP tab for an ecard on the HISTORY page, the first thing to do is check to see that the email address is correct. This is displayed in the SENT TO box next to the ecard.

You should also touch base with your contact to make sure they have checked their email.

Traffic on a receiving server may sometimes delay ecard delivery. In addition, some email applications inhibit reception by blocking remote content (see below.) ECF includes a link with each ecard in order to get around this issue, but these ecards may not always track properly on the HISTORY page.

If your contact has checked their email and the ecard was not received, it's usually due to one of these main issues that are out of our control:

a) SPAM FILTERS: The email is being blocked by your friend's SPAM filter. Contact your friend and ask them to check their SPAM or Junk Mail folder. It is usually possible to adjust SPAM filter settings to allow future emails. You may also ask your contact to add ecard@ecardfoundry.com to their 'white or safe list'.

b) BLOCKED EMAILS: The email provider you are sending to is blocking 3rd party emails from websites such as ecardfoundry.com. There may be a way to adjust this setting or flag certain emails as being acceptable.

c) Work-assigned emails: Government, School, Hospital, First Responder, Retail and Corporate group servers have highly-tuned filters that will not always permit emails from commercial sites to be delivered. In this case, please use a private email for your contact, if possible.

d) Gmail: If your friend is a Gmail, Yahoo or other email application user, your ecard may have ended up in the inbox under the PROMOTIONS tab or in the SPAM or ALL MAIL folders. Your contact can move this ecard to their inbox by locating the ecard and clicking on the NOT SPAM button. All future ecards from ecardfoundry will then be delivered to their inbox as normal. You may also ask your contact to add ecard@ecardfoundry.com to their 'white or safe list'. In addition, if your contact adds ecard@ecardfoundry.com to their email address book, future ecards from you will be successfully received in their regular inbox.

SOLUTION: The easiest solution in these cases is to email a LINK to your ecard using your personal email account. You can do this easily from the HISTORY page by clicking on the Copy Card URL button next to the ecard you'd like to resend on the HISTORY page. The info is automatically saved. Next, compose a regular email for your friend and place your curser in the body of the email and PASTE (right-click, use the PASTE command under EDIT in the top menu bar, 'command V' on a MAC, or place and hold your finger until the PASTE option appears on iphone or ipad.) A link to your ecard will appear in email. Send your email as usual. Since the email is coming from your email, it is less likely to get flagged as spam.

9) Is there another way to send an ecard?

Another way to ensure that an ecard goes through is to forward an ecard that you send to yourself first. Select an ecard and address and email it to yourself. Do not add a message. This action will create a link to your ecard on the HISTORY page. Simply locate the ecard and click on the Copy Card URL button next to the ecard you've just created. The info is automatically saved. Compose a regular email for your friend and place your curser in the body of the email and PASTE (right-click, use the PASTE command under EDIT in the top menu bar, or place and hold your finger until the PASTE option appears on iphone or ipad.) A link to your ecard will appear in the email. Press RETURN and send your message as usual.

10) My contact received the ecard but the pick-up does not register on the HISTORY page.

If you've reached your contact and found out that your ecard was picked up and viewed, but it did NOT register on the HISTORY page, it may be due to remote access restrictions. Some email applications block remote content such as that coming from third party sites, like ECF, and require the viewer to click to allow each download. In this case, your contact may view the ecard, but it does not always register as being picked-up. In order to help avoid this, ECF includes a clickable link with each ecard that will register on the HISTORY page when engaged.

11) How long does it normally take to send an ecard?

With current delivery volumes, ECF ecards are delivered and received within 5 minutes. However, there is sometimes a delay owing to site traffic and recipient server delays. If you choose to set an alternate date for your ecard, it is delivered on the morning of the day you select.

12) What if the receiver is living in a different time zone?

There are no time difference/time zone issues, as the ecards are delivered instantaneously. If you set an alternate/advance date for your ecard, it will be delivered in accordance with the time zone you are sending from.

13) What happens if I send an ecard to the wrong email?

The most common mistake users make while sending an ecard is a typo error in the email address. To avoid this, we recommend that you check your email addresses very carefully before you send. If you send an ecard to an non-existant address, the ecard may appear to have been sent successfully, but the delivery will not be completed. You will NOT receive a notice that the ecard did not go through. Please check the SENT TO box on the HISTORY page to see if the ecard was addressed to the proper email. If not, adjust the listing in the ADDRESS BOOK, found under ACCOUNT TABS, and resend your ecard.

14) Is there a limit to the number of ecards I can send?

There is no limit to the total number of ecards that you can send from ecardfoundry.com as long as your Premium Membership is active. In order to ensure that our service is not used for fraudulent purposes, ECF may impose limits if there is an inordinate amount of activity. In this case, your account may be temporarily frozen. Please contact us at support@ecardfoundry.com and we will make the necessary adjustments.

15) How do I email an ecard to a larger group of people?

Ecardfoundry's email address form allows a member to email an ecard to as many as five different emails at the same time. Simply click on the +/- Address Book above the RECIPIENT EMAIL line to add more names. You may do this multiple times for a total of 5 names. If you would like to email an ecard to a larger group, you'll need to email a link to the ecard from your personal email. Click on an ecard that you like. Do not add a message. Address and email the ecard to yourself! This is a necessary step to create a link. Go to the HISTORY Page, found under the ACCOUNT TOOLS tab. Click the COPY CARD URL button next to the ecard you just created.The ecard link will automatically be copied. Close out of ecardfoundry.com. Open your email account and compose a regular email and address it to your list. Paste the link into the body of your mail (where you normally type.) Right-click PASTE or select PASTE from the top edit bar. (On an ipad, you'll need to hold down your finger until you see a PASTE prompt.) A link to the card appears in the message area of your email. Press RETURN. Send the email as usual. Everyone who receives the email will be able to click on the link and view your ecard.

16) How long a message can I write to include with my ecard?

You may write as much as you want. You have unlimited space.

17) Why wasn't I notified by email when my ecard was viewed?

If you haven't received a notification that your ecard was 'picked-up' by email, it may be that you did not click the option Please notify me when the recipient views card. You need to do this each time you send an ecard. If you DID check this box and you did not receive a confirmation, check the email you used to sign up to make sure there are no typos. You can do this on the MY ACCOUNT page under the ACCOUNT TOOLS button.

You should also check your own SPAM or JUNK MAIL folders in your email to see if the notification was rerouted. If you locate any email notifications for ECF in your SPAM or JUNK MAIL folder, you may select the email and click on NOT SPAM. All future emails will be received successfully. (This is especially important if you have set any event reminders.) You may also create a new address card in your email contacts list for ecard@ecardfoundry.com. That will encourage your email application to accept any notifications from our site.

You may also have not received a notification because your ecard was not picked up. Track your ecard on the HISTORY Page and refer to question #8 above.

18) How do I schedule an ecard for delivery at a future date?

It's easy to schedule ecards! Click on the ecard you'd like to send and add an optional message on the EMAIL THIS ECARD page. Click on the PERSONALIZE AND SEND button. Address the ecard as normal by filling in the name and email of the recipient or by clicking on the address book chart (+/- on devices.) Be sure to check off the PLEASE NOTIFY ME WHEN THE RECIPIENT VIEWS CARD option. Assign a date in the pop-up calendar under the DELIVERY DATE title. Select a future date. Click SEND NOW/SCHEDULE as normal. Your ecard will be filed and delivered on the date specified. The ecard and your notification (if you selected this option) will be sent out at 8 am on the date you specified. You may check or edit this ecard on your HISTORY page, found under the ACCOUNT TOOLS tab. You may schedule ecards up to a year in advance.

19) What if I change my mind about a scheduled ecard?

If you'd like to make a change to your scheduled ecard, you will need to delete the current ecard on the HISTORY page and start over on the EMAIL THIS ECARD page.

20) What happens if I change my email address?

If you change your personal email before an ecard is sent, your scheduled ecards will be delivered as scheduled, but the notifications and event reminders will not reach you unless you change your email. You can do this on the MY ACCOUNT page, found under the ACCOUNT TOOLS tab. It is important to always keep your email and your contact's emails current and updated.

21) How do I change my password?

You can change your password easily on the MY ACCOUNT PAGE, located under the ACCOUNT TOOLS tab. Simply click on the CHANGE PASSWORD pull-down, fill in the appropriate fields and save.

22) How do I search for a particular ecard?

Our library of ecards is divided into categories. There are numerous ways to search for an ecard.

A) SEARCH

This button is located on the top right of the web page. (Top left on devices.) Simply click on the magnifying glass icon and type a keyword in the text bar. (Typical keywords are: Christmas, I miss you, etc...) Hit 'return' or click on the icon.

B) CATEGORIES

Desktop/Laptop/Tablet: This button is located at the top of the web page. A pull-down menu displays all categories in the ECF library, organized alphabetically.

All Other Devices: This button is located at the top left of the page. A pull-down menu displays all categories in the ECF library, organized by section.

C) TABLE OF CONTENTS

Desktop/Laptop/Tablet ONLY: Located on the left side of the page, this menu has all ecard categories listed by section. Click on a section head to see all ecard categories in that section.

Example:

CELEBRATION

▼ Anniversary
Bar/Bat Mitzvah
Birth of a Child
Birthday
Engagement
Father's Day
Graduation
Grandparent's Day
Mother's Day
Wedding

D) HOME PAGE

The HOME page features a selection of ecards, each one representing a major category. If you click on any one of the HOME ecards, you will be taken to that category page where you may select an ecard.

E) CALENDAR

The CALENDAR page, found under ACCOUNT TOOLS, features a handy calendar that displays all holidays for any given month. For example: December's calendar would show the dates for Hanukkah, Christmas, Kwanzaa, and New Year's Eve. If you click on any one of these dates, you will go to the front page of that section of ecards.

23) What happens if my contact replies to an ecard that I've sent?

Our system is set up to deliver ecards from the ecardfoundry.com server. As a result, any replies to ecards come back to our server and are deleted without being read. We have several lines of text under each ecard to encourage recipients to direct messages to the sender's email instead of 'replying' to the ecard email directly.

24) What is TEST NOTIFICATIONS?

When you add Event or Birthday reminders, it is recommended that you TEST NOTIFICATIONS in order to ensure that you successfully receive all notification emails that you set up. Simply click on the TEST NOTIFICATIONS orange button located on the EVENTS REMINDERS page, under the ACCOUNT TOOLS tab. You will see a pop-up prompt asking you to approve a test email. When you click OK, ECF will send an automatic test email to your inbox. Check your inbox to see if the test was delivered successfully. If you don't see the test email, check your SPAM or JUNK MAIL folders. Identify the notification email from ECF and mark it as NOT SPAM. You may also add our email (ecard@ecardfoundry.com) to your 'Safe' or 'White' List. In addition, you can set up a new contact card in your email address book for ecard@ecardfoundry.com and your email application will flag all future email notifications as safe. It is good idea to send a second test after you make these adjustments.

Note: You only need to perform the TEST NOTIFICATIONS exercise once or twice to make sure your email notifications are going through. You don't need to test each time you set a REMINDER or each time you visit the site. However, it is a good idea to retest if you change your email address or your email provider.

POSTING ECARDS TO SOCIAL MEDIA

1) Am I able to publish ECF ecards on social media?

Yes. As a Premium Member, you can post an ecard to your own Facebook page or a friend's Facebook page. You may also send it in a private message. In addition, you can copy a link to an ecard and paste it in a Facebook comment. You can also post a link on Twitter or pin the ecard to a board on Pinterest. You will find these options for posting when you customize your ecard to send. ECF does not offer this service to 'Free Profile' members.

2) FACEBOOK - How do I publish/send/post to Facebook?

When you click on an ecard, the EMAIL THIS ECARD page pops-up. The social media icons are located on the right-hand side of this page. NOTE: Do not use the EMAIL EDITOR to customize your message for Facebook. That feature is designed for ecards that you email. You can easily add a message on Facebook after the ecard is posted, if you desire.

All you have to do is click on the Facebook icon. You will be taken to an entry page for Facebook with several options.

a) Share on your own Timeline (Post an ecard to your own page for all your friends to see.)
b) Share on a friend's Timeline (Post an ecard on your friend's page. Great for Birthdays!)
c) Share in a Group (Post an ecard on the newsfeed of a group you belong to.)
d) Share on a Page you manage (Post an ecard on the page of a group you belong to and all members will see the ecard.)
e) Share in a Private Message (Send an ecard to a friend as a personal message.)

Simply chick on a option, and type in the name of your contact, friend or page. Your lovely ecard will automatically appear on that page or in a message.

3) Why doesn't my ecard appear on my friend's newsfeed?

Sometimes a Facebook user does not allow people to post on their page. In that case, you will get a prompt telling you so. Send the ecard as a 'Private Facebook Message' instead.

4) Am I able to post an ecard in a Facebook comment?

Yes. Facebook normally only facilitates third party posts in a message or on a page or newsfeed. However, if you would like to post an ecard as a comment under a friend's post, you can easily copy the ecard URL and paste as a comment.

Select an ecard that you like. When you click on the ecard, the EMAIL THIS ECARD pops-up. Do not add a message. Click the COPY CARD URL button in the PASTE AS A FACEBOOK COMMENT section on the right. The ecard will automatically be saved. Open your Facebook and click in the COMMENT box under the post you'd like to comment on. You'll see a blinking cursor in the box. Right-click PASTE or select PASTE from the top navigation buttons. (On an ipad, you'll need to touch in the comment box and hold down your finger until you see a PASTE prompt.) Press return and the card graphic now appears as a comment.

5) May I share a friend's ECF Facebook post?

Yes. If your friend posts an ECF ecard on their newsfeed that you like, you may certainly share it on your timeline, on a friend's timeline, or in a private message. Click the SHARE link underneath the post to see your options.

6) TWITTER - How do I Tweet an ecard?

When you click on an ecard, the EMAIL THIS ECARD pops-up. The social media icons are located on right side of this page. NOTE: You cannot use the EMAIL EDITOR to customize your message for Twitter. That feature should only be used for ecards that you email. You may add a message on Twitter after the ecard link is posted if you like.
Simply click on the Twitter icon. A link to your ecard will be posted in your personal Twitter page along with this prompt: 'Check this out'... LINK. All your followers will see the link and will be able to view the ecard.

7) How do I post a message to a friend's Twitter Feed?

If you click on the 'Tweet' on your feed page, you will see various icon options under the tweet. If you right-click on the icon of three dots (other) you'll see a scroll-down menu that gives you several options, one if which is SHARE VIA DIRECT MESSAGE.

8) PINTEREST - How do I pin an ecard?

When you click on an ecard, the EMAIL THIS ECARD pops-up. The social media icons are located on the right side of this page. NOTE: You cannot use the EMAIL EDITOR to customize your message for Pinterest. That feature should only be used for ecards that you email.

Simply click on the Pinterest icon. You will get a prompt inviting you to pick an appropriate BOARD on which to pin your ecard. The ecard will then appear as a post on your board with no message. This is particularly appropriate for posting inspirational quotes. When you view and click the post on your page, you also have the option of sending it to a friend's page. Simply click on the 'paper airplane' icon and add an e-mail.

SITE UTILITIES

1) What are the features of the HOME page?

A) CATEGORIES

Desktop/Laptop/Tablet: This button is located at the top of the web page. A pull-down menu displays all categories for ecards in the ECF library, organized alphabetically.

All other devices: (HOME icon) This button is located at the top left of the page. A pull-down menu displays all categories for ecards in the ECF library, organized by section. (The alphabetized feature is not available on devices.)

B) POPULAR

Constantly changing, this page shows the ECF ecards that are popular with our members. The first ecard shown is the most popular, having been sent more times than any other ecard. Simply click on any ecard in this section in order to address and send it.

C) NEW

This page showcases new ECF ecards as they are added to the site. Simply click on an ecard to address and send.

D) ACCOUNT TOOLS

A pull-down menu to access site tools that make your ecard experience easier. (More detailed information on these useful tools can be found below.)

MY ACCOUNT
ADDRESS BOOK
EVENT REMINDERS
CALENDAR
FAVOURITES
HISTORY

E) MEMBERSHIP

A pop-up menu that explains our membership policy.

F) SEARCH

Simply click on the magnifying glass icon and type a keyword in the text bar to find a category.

G) UPCOMING EVENTS CALENDAR (Desktop/Laptop/Tablet Only)

A handy calendar located on the bottom left of the website page displays all upcoming major Holidays and their dates for the current month. Simply click on a event to go to that category in our ecard library. Unfortunately, this feature is not available on all devices.

2) What is the MY ACCOUNT page?

MY ACCOUNT page allows to you to view and edit your membership information.

a) You can check your user name and view the status of your account membership.

b) You can cancel your membership.
c) You can see how many ecards you've sent since joining.

d) Account stats. An at-a-glance overview of your account activity.

e) You can change your email or password on this page.

3) How do I change my name or email on MY ACCOUNT page?

Your name and email may be edited/corrected simply by clicking in the appropriate fields, typing in new text and pressing a hard return.

4) How do I change my password on MY ACCOUNT page?

You can change your password easily by simply clicking on the CHANGE PASSWORD pull-down and filling in the appropriate fields.

5) How do I use the ADDRESS BOOK?

The ADDRESS BOOK is a handy feature that allows to you to save the email addresses of your contacts in a convenient table. When sending an ecard, you simply click on your contact's name in the address chart (+/- on devices) and the appropriate name and email fields are automatically filled-in.

a) LIST

Shows your entire list of contacts in an easy-to-read chart.

Name/Email: Simply click on a contact name to edit this information in a pop-up menu. It is important to keep all your contact's emails updated.

Dates Reminder: This handy feature allows you to mark birthdays and anniversaries for people on your contacts list and assign delivery dates for reminders so that you never forget another important date. (If you'd like to assign additional event dates, you may do so on the EVENTS REMINDER page.) Click on the MM/DD/YYYY field next to the birthday cake icon and select a date for your contact's birthday. Make sure the year is correct. Click on the MM/DD/YYYY field next to the calendar icon and select a date for your contact's anniversary. Make sure the year is correct. Underneath these dates, you'll see ON EVENT DATE. Click on this pull-down menu to set a date for a reminder email to be send to you. You will receive a notice reminder via e-mail on the day you request. If you leave the setting at default, a notice will be e-mailed to you on the same day as your contact's Birthday or Anniversary. When you receive a notification, simply log in to ECF and pick and send your ecard. It is not necessary to assign dates for any of your contacts if you do not want to receive a notification.

NOTE: Assigning dates or reminders for people on your contact list is not mandatory.

If you do use this feature, it is recommended that you TEST NOTIFICATIONS in order to ensure that you successfully receive all notification emails that you set up. Simply click on the TEST NOTIFICATIONS orange button located on the EVENTS REMINDERS page, under the ACCOUNT TOOLS tab. You will see a pop-up prompt asking you to approve a test email. When you click OK, ECF will send an automatic test email to your inbox. Check your inbox to see if the test was delivered successfully. If you don't see the test email, check your SPAM or JUNK MAIL folders. Identify the notification email from ECF and mark it as NOT SPAM. You may also add our email (ecard@ecardfoundry.com) to your 'Safe' or 'White' List. In addition, you can set up a new contact card in your email address book for ecard@ecardfoundry.com and your email application will flag all future email notifications as safe. It is good idea to send a second test after you make these adjustments.

Note: You only need to perform the TEST NOTIFICATIONS exercise once or twice to make sure your email notifications are going through. You don't need to test each time you set a REMINDER or each time you visit the site. However, it is a good idea to retest if you change your email address or your email provider.

X: Easily remove any unwanted contacts from your ADDRESS BOOK with one click.

b) CLICK HERE TO ADD NEW CONTACT

A pop-up form appears with fields for first and last name along with an email address.

Name/Email: Simply fill in the appropriate information and your contact will appear in the LIST.

Dates Reminder: You may also access this handy feature when you create a new contact. Click on the MM/DD/YYYY field next to the birthday cake icon and select a date for your contact's birthday. Make sure the year is correct. Click on the MM/DD/YYYY field next to the calendar icon and select a date for your contact's anniversary. Make sure the year is correct. Underneath these dates, you'll see ON EVENT DATE. Click on this pull-down menu to set a date for a reminder email to be send to you. You will receive a notice reminder via e-mail on the day you request. If you leave the setting at default, or if you don't touch this setting, a notice will be e-mailed to you on the same day as your contact's Birthday or Anniversary. The dates you assign will be flagged on your personal CALENDAR, found under ACCOUNT TOOLS. NOTE: Assigning dates or reminders for people on your contact list is not mandatory.

Search: Click to search for a contact's listing. You may search by first name, last name or both.

Display all contacts: Click here to go back to your full listings after making an adjustment to a particular listing.

TEST NOTIFICATIONS: When you add new contacts, it is recommended that you TEST NOTIFICATIONS in order to ensure that you successfully receive all notification emails that you set up. Simply click on the TEST NOTIFICATIONS orange button located on the EVENTS REMINDERS page, under the ACCOUNT TOOLS tab. You will see a pop-up prompt asking you to approve a test email. When you click OK, ECF will send an automatic test email to your inbox. Check your inbox to see if the test was delivered successfully. If you don't see the test email, check your SPAM or JUNK MAIL folders. Identify the notification email from ECF and mark it as NOT SPAM. You may also add our email (ecard@ecardfoundry.com) to your 'Safe' or 'White' List. In addition, you can set up a new contact card in your email address book for ecard@ecardfoundry.com and your email application will flag all future email notifications as safe. It is good idea to send a second test after you make these adjustments.

Note: You only need to perform the TEST NOTIFICATIONS exercise once or twice to make sure your email notifications are going through. You don't need to test each time you set a REMINDER or each time you visit the site. However, it is a good idea to retest if you change your email address or your email provider.

6) How long is my ADDRESS BOOK information saved?

Your addresses will be saved as long as you remain a member. If you cancel your membership, or choose not to renew, your contact list will be saved in our database for a period of a year in the event that you decide to sign up again. If you would like your PROFILE, CONTACT and HISTORY information to be removed, please contact us with your e-mail address and user name at remove@ecardfoundry.com.

7) How do I use the EVENTS REMINDER feature?

The EVENTS REMINDER tool is a handy feature that allows to you to set up and view event dates and reminders for all your friends and contacts. If you set up an event in this section, it will appear on your personal calendar.

a) LIST

Shows your entire list of scheduled events and dates in an easy-to-read chart.

Event Name: This box shows the name that you have assigned for a particular event. Simply click in that field to edit the information easily. This information will show up on your personal CALENDAR.

Event Detail: If you like you can include a short description of the event or special instructions or notes that you'd like to remember. Simply click in the field to edit the information easily.

Event Date: You can check and change the date of your events here. Simply click on the date next to the calendar icon to change or adjust. Check that the year is correct.

You may also set up or adjust a timed reminder date here. Simply click ON EVENT DATE to assign a date when you'd like to be reminded. A reminder e-mail will be sent to you on the morning of that date. Reminders are sent to the email address set-up with your account. If you do not make a change in this box, your reminder e-mail will be sent automatically on the morning of the event.

Make sure the year is correct. Click on NO REPEAT to set a repeat of the event, if required. If you do not set a repeat date, the event will NOT automatically be repeated.

Note: Birthdays and Anniversaries set-up through your ADDRESS BOOK will automatically be repeated each year unless your membership lapses.

Delete: Simply click on the orange X to remove an entry from your list and your calendar.

b) CLICK HERE TO ADD NEW EVENT REMINDER

This is an easy form for adding new events and reminders to your events reminder chart as well as your personal calendar.

NOTE: It is important to TEST NOTIFICATIONS to make sure that your reminder notifications are received.

Reminders Will Be Sent To: This is the email associated with your account. All reminders, ecard copies, verification emails and membership information is sent to this address. You may change this email address on the MY ACCOUNT page under the ACCOUNT TOOLS. Simply click on the appropriate box, backspace to clear the field and make any adjustments needed. Press enter or return to save your changes.

Event Date: Use the handy pull-down calendar to assign a date for your event. Advance the month view by using the arrows. Make sure the year is correct.

Event Name: Type in a name for your event. This will appear in a flag on your personal calendar.

Remind Me: Select a date when you'd like to be reminded of this event. Choose from 'On event day' or from 1 day before up to 30 days before. You will received an email on that date reminding you of the event. If you do not adjust this date, your reminder will automatically be generated on the morning of the same day as the event.

Repeat: You can easily set up a repeat for the event in this pull-down menu. Choose from NO REPEAT, REPEAT every weeK, repeat every month, or repeat every year. This is very useful for events that you'd like to be reminded of every year, like a Birthday, or an event that you'd like to be reminded of every month, like a date night.

If you do not assign a date in this box, your reminder will only happen for that year. If, however, you set the date to be remembered every year, the event will automatically carry over to next year's calendar and the appropriate reminder email will be issued.

If you cancel your membership, your profile and ADDRESS bOOK will be saved, but you will have to reset all your event dates if you choose to rejoin at a later date.

Create New Event: Check to make sure that all your information is correct. Click CREATE NEW EVENT to save. You event will appear on your personal calendar and in your LIST of event reminders. Use the EVENT REMINDER page to check and/or adjust your event listing.

c) VIEW ALL REMINDERS

This shows your entire list of scheduled events and dates in an easy-to-read chart. Use this button to toggle back to your list after making changes to a particular event or creating a new one.

d) VIEW MY CALENDAR

Click on this function to check your personal calendar. Use the direction arrows to advance the month. This is a great way to check that your events are correctly saved in your database folder. Holidays are also shown in the calendar and links to those card categories in ECF's library.

8) Why should I TEST NOTIFICATIONS when I set a date on the EVENTS REMINDER page?

When you add new contacts, it is recommended that you TEST NOTIFICATIONS in order to ensure that you successfully receive all notification emails that you set up. Simply click on the TEST NOTIFICATIONS orange button located on the EVENTS REMINDERS page, under the ACCOUNT TOOLS tab. You will see a pop-up prompt asking you to approve a test email. When you click OK, ECF will send an automatic test email to your inbox. Check your inbox to see if the test was delivered successfully. If you don't see the test email, check your SPAM or JUNK MAIL folders. Identify the notification email from ECF and mark it as NOT SPAM. You may also add our email (ecard@ecardfoundry.com) to your 'Safe' or 'White' List. In addition, you can set up a new contact card in your email address book for ecard@ecardfoundry.com and your email application will flag all future email notifications as safe. It is good idea to send a second test after you make these adjustments.

Note: You only need to perform the TEST NOTIFICATIONS exercise once or twice to make sure your email notifications are going through. You don't need to test each time you set a REMINDER or each time you visit the site. However, it is a good idea to retest if you change your email address or your email provider.

9) How do I use the CALENDAR?

The CALENDAR tool is a handy feature that allows to you to see all the events that you have scheduled for any given month at a glance. Simply click on the right or left arrows to advance the month or use the easy pull-down menus.

The calendar will read as a list on smaller devices.

a) EVENT REMINDERS

All the special events that you've assigned, as well as the Birthdays and Anniversaries that you previously set up for your contact list, are displayed here. Simply click on an event flag to change or edit a listing.

If you would like to add a new EVENT to your CALENDAR, simply double-click on the date number. Fill out the information required and your event will be added automatically to the Calendar. Be sure to choose a time for a reminder notification to be emailed to you.

Test Notifications : The first time you add a new event or holiday, it is recommended that you TEST NOTIFICATIONS in order to ensure that you successfully receive all notification emails that you set up. Simply click on the TEST NOTIFICATIONS orange button located on the EVENTS REMINDERS page, under the ACCOUNT TOOLS tab. You will see a pop-up prompt asking you to approve a test email. When you click OK, ECF will send an automatic test email to your inbox. Check your inbox to see if the test was delivered successfully. If you don't see the test email, check your SPAM or JUNK MAIL folders. Identify the notification email from ECF and mark it as NOT SPAM. You may also add our email (ecard@ecardfoundry.com) to your 'Safe' or 'White' List. In addition, you can set up a new contact card in your email address book for ecard@ecardfoundry.com and your email application will flag all future email notifications as safe. It is good idea to send a second test after you make these adjustments.

Note: You only need to perform the TEST NOTIFICATIONS exercise once or twice to make sure your email notifications are going through. You don't need to test each time you set a REMINDER or each time you visit the site. However, it is a good idea to retest if you change your email address or your email provider.

Note: You only need to perform the TEST NOTIFICATIONS exercise once or twice to make sure your email notifications are going through. You don't need to test each time you set a REMINDER or each time you visit the site, unless you change your email or your email provider.

b) HOLIDAYS

Each calendar page also displays all holidays for that month. For example: December's calendar would feature date flags for Hanukkah, Christmas, Kwanzaa, and New Year's Eve. If you click on any one of these dates, you will go to the front page of that section of ECF's ecard library where you have to easy option to pick and send an ecard. Click the back button on your browser to go back to your calendar.

10) Can I use the CALENDAR to set reminders for Holidays?

Yes. Simply advance the calendar month by using the arrows at the top right side of the page to find the month of the Holiday you're interested in. You'll notice that all major Holidays are flagged. Click on the date number for that date and set a reminder. Choose a time for a reminder notification to be emailed to you and be sure to TEST NOTIFICATIONS.

11) Why is the FAVOURITES page useful?

The FAVOURITES page is useful for storing ecards that you would like to bookmark for another time or event. For example, if you are searching for a particular ecard and you come across a birthday ecard that would be perfect for a friend, but their birthday is not for several months, you can save that ecard to your FAVOURITES page. When the big day arrives, you'll know where to go to find that ecard again.

12) How do I save an ecard to my FAVOURITES page?

It's easy. When you are perusing the ECF foundry library of ecards and you find an ecard that you'd like to save, simply click on the ecard. You will flip to the EMAIL THIS ECARD page, as usual. Click on the ADD TO FAVOURITES button on the bottom right-hand side of the page. The ecard will automatically be saved to your FAVOURITES page. Click the back button on your browser to go back to the previous page. If you check your FAVOURITES page, you'll see a thumbnail of the ecard you saved. You can save as many ecards as you like to your FAVOURITES page.

13) How do I send an ecard that I've saved to my FAVOURITES page?

When you want to send the ecard, simply click on the ecard thumbnail on your FAVOURITES page and follow the usual steps.

14) How do I remove an ecard that I've saved on my FAVOURITES page?

If you'd like to remove an ecard from your FAVOURITES page, simply click on the ecard on the FAVOURITES page. The EMAIL THIS ECARD page will pop-up. Simply click on the REMOVE FROM FAVOURITES button on the bottom right and your ecard will be removed. Click the back button on your browser to go back to the previous page.

15) What is the HISTORY page used for?

The HISTORY page saves information on all the ecards that you've sent. This page displays clickable thumbnails of all your ecards, along with the dates they were sent and recipient email addresses. This feature is very useful in making sure that you don't send repeat ecards to a single contact. This page also shows all ecards that you have scheduled for future delivery.

The HISTORY page also shows the dates and times that your ecards were viewed or picked up by their recipients. This is particularly useful for checking the delivery status of your ecard and alerting you to potential issues with transmission. Click on the numbers at the bottom of the page to navigate to different pages.

a) CARDS SCHEDULED Displays your list of ecards scheduled for delivery at a future date in an easy-to-read chart. Scheduling Ecards for Future Delivery: It's easy to schedule ecards! When you select and click on an ecard, the EMAIL THIS ECARD page pops-up. Add a message in the Email Editor, if desired. Click on the PERSONALIZE AND SEND button. Address the ecard as normal by filling in the name and email of the recipient or by double-clicking on the address book chart (+/– on devices.) Be sure to check off the PLEASE NOTIFY ME WHEN THE RECIPIENT VIEWS CARD option. Click the SEND NOW button. The ecard will NOT actually be 'sent now', but instead will be saved in your HISTORY library for up to year. The ecard and your notification (if you selected this option) will be sent out at 8 am on the date you specified. You may schedule ecards up to a year in advance. If you change your personal email before the ecard is sent, your ecard will be delivered as scheduled, but the notification might not reach you. Always keep your email updated on the MY ACCOUNT page. If you'd like to make a change to your scheduled ecard, you will need to delete the current ecard on the HISTORY page and start over on the EMAIL THIS ECARD page. b) CARDS SENT

Monitor delivery of your ecard by checking the DATE PICKED UP column in the chart. If no date/time appears within a reasonable time, click on the ECARD NOT PICKED UP? button on the right for options.

ECARD NOT PICKED UP: There are often situations with servers and browsers and providers that limit the delivery of ecards. Unfortunately, these situations are out of our control. At ECF we like to be up front about these potential issues and offer easy solutions.

Unfortunately, some email applications interpret ecards as SPAM or JUNK MAIL. If you notice after a reasonable time that no date/time info is displayed in the DATE PICKED UP tab for an ecard on the HISTORY page, the first thing to do is check to see that the email address is correct. This is displayed in the SENT TO box next to the ecard.

You should also touch base with your contact to make sure they have checked their email.

Traffic on a receiving server may sometimes delay ecard delivery. In addition, some email applications inhibit reception by blocking remote content (see below.) ECF includes a link with each ecard in order to get around this issue, but these ecards may not always track properly on the HISTORY page.

If your contact has checked their email and the ecard was not received, it's usually due to one of these main issues that are out of our control:

a) SPAM FILTERS: The email is being blocked by your friend's SPAM filter. Contact your friend and ask them to check their SPAM or Junk Mail folder. It is usually possible to adjust SPAM filter settings to allow future emails. You may also ask your contact to add ecard@ecardfoundry.com to their 'white or safe list'.

b) BLOCKED EMAILS: The email provider you are sending to is blocking 3rd party emails from websites such as ecardfoundry.com. There may be a way to adjust this setting or flag certain emails as being acceptable.

c) Work-assigned emails: Government, School, Hospital, First Responder, Retail and Corporate group servers have highly-tuned filters that will not always permit emails from commercial sites to be delivered. In this case, please use a private email for your contact, if possible.

d) Gmail: If your friend is a Gmail, Yahoo or other email application user, your ecard may have ended up in the inbox under the PROMOTIONS tab or in the SPAM or ALL MAIL folders. Your contact can move this ecard to their inbox by locating the ecard and clicking on the NOT SPAM button. All future ecards from ecardfoundry will then be delivered to their inbox as normal. You may also ask your contact to add ecard@ecardfoundry.com to their 'white or safe list'. In addition, if your contact adds ecard@ecardfoundry.com to their email address book, future ecards from you will be successfully received in their regular inbox.

SOLUTION: The easiest solution in these cases is to email a LINK to your ecard using your personal email account. You can do this easily from the HISTORY page by clicking on the Copy Card URL button next to the ecard you'd like to resend on the HISTORY page. The info is automatically saved. Next, compose a regular email for your friend and place your curser in the body of the email and PASTE (right-click, use the PASTE command under EDIT in the top menu bar, 'command V' on a MAC, or place and hold your finger until the PASTE option appears on iphone or ipad.) A link to your ecard will appear in email. Send your email as usual. Since the email is coming from your email, it is less likely to get flagged as spam.

c) HISTORY CHART

View a picture library of all your ecards. A well-organized and easy-to-read chart showing information about all the ecards you've sent. Each ecard gets it's own entry, even if you've sent the same ecard to multiple emails in a mass email.

Card: A clickable thumbnail picture of each ecard that you've sent. Click on each picture to see a preview of that ecard.

Sent To: Displays the names and addresses of the ecard recipients.

Eg: EC Foundry
(ecard@ecardfoundry.com)

Quickly check that your email addresses are correct when tracking a card.

If the ecard was posted to social media instead of being emailed, you will see a notice telling you so. There will be no name or email listed.

Eg: SHARED WITH SOCIAL MEDIA

Copy Card URL: This teal button is located under the e-mail (or shared with social network) in the SENT TO column. Use this handy button to automatically copy and save a link to your ecard. Simply click the button and the URL will be saved in your scrapbook. Compose a regular e-mail and address it to your friend. Place your cursor in the body of the email and paste (right click on your mouse, pull-down menu under EDIT from the top bar menu, 'command V' on a MAC, or position your finger until the PASTE option appears on ipad or iphone.) This places a clickable link to your ecard in your email. Send the ecard as normal. The recipient will be able to click on the link and view their ecard. This feature is a handy alternative to resending ecards that are blocked by SPAM or JUNK MAIL filters.

Date Sent: This shows the date and time that your ecard was sent.

Eg: Dec 17 2016
10:06:22 PM

Date Picked Up: This shows the date and time that your ecard was received and viewed via email.

Eg: Dec 17 2016
10:08:41 PM

Check this field often to make sure your ecard was received. REFRESH your page to view updates. If your ecard is not picked-up in a reasonable amount of time, contact the recipient and ask them to check their e-mail. You should also check to make sure the email is correct. (You can check this under SENT TO.) For further instructions refer to ECARD NOT PICKED UP above.

Actions: Easily control your HISTORY Chart entries by a series of small icons located on the right of the chart.

RESEND CARD (Green Arrow): Click on this icon to send the ecard and message to your email recipient a second time with no changes. The repeat ecard does not show up as a new entry on your HISTORY page. This feature does not work on ecards posted to Social Media.

SEND THIS CARD TO SOMEONE ELSE (Blue Arrow): Click on this icon to go back to the to original CUSTOMIZE page for this ecard. Personalize, address and set a new delivery date and the ecard will be delivered as normal. This is a handy feature for sending a favourite ecard to different people at different times.

DELETE CARD (Orange X): Use this button to easily remove ecards and delivery records from your HISTORY page completely.

NOTE: Be careful not to remove entries of ecards posted on social media, as their links will be lost. There is no harm in keeping your ecard records for a number of months or up to a year. If you let your membership lapse or choose not to renew, your ecard HISTORY will remain in our database for up to a year in case you decide to renew in the future.

If you would like your PROFILE and HISTORY information to be completely removed, please contact us with your e-mail address and user name at: remove@ecardfoundry.com.

16) How do I use HISTORY page to track an ecard?

You can monitor delivery of your ecard by checking the DATE PICKED UP column in the chart. There are often situations with servers and browsers and providers that limit the delivery of ecards. Unfortunately, these situations are out of our control. At ECF we like to be up front about these potential issues and offer easy solutions. Unfortunately, some email applications interpret ecards as SPAM or JUNK MAIL. If you notice after a reasonable time that no date/time info is displayed in the DATE PICKED UP tab for an ecard on the HISTORY page, the first thing to do is check to see that the email address is correct. This is displayed in the SENT TO box next to the ecard.

You should also touch base with your contact to make sure they have checked their email.

Traffic on a receiving server may sometimes delay ecard delivery. In addition, some email applications inhibit reception by blocking remote content (see below.) ECF includes a link with each ecard in order to get around this issue, but these ecards may not always track properly on the HISTORY page.

If your contact has checked their email and the ecard was not received, it's usually due to one of these main issues that are out of our control:

a) SPAM FILTERS: The email is being blocked by your friend's SPAM filter. Contact your friend and ask them to check their SPAM or Junk Mail folder. It is usually possible to adjust SPAM filter settings to allow future emails. You may also ask your contact to add ecard@ecardfoundry.com to their 'white or safe list'.

b) BLOCKED EMAILS: The email provider you are sending to is blocking 3rd party emails from websites such as ecardfoundry.com. There may be a way to adjust this setting or flag certain emails as being acceptable.

c) Work-assigned emails: Government, School, Hospital, First Responder, Retail and Corporate group servers have highly-tuned filters that will not always permit emails from commercial sites to be delivered. In this case, please use a private email for your contact, if possible.

d) Gmail: If your friend is a Gmail, Yahoo or other email application user, your ecard may have ended up in the inbox under the PROMOTIONS tab or in the SPAM or ALL MAIL folders. Your contact can move this ecard to their inbox by locating the ecard and clicking on the NOT SPAM button. All future ecards from ecardfoundry will then be delivered to their inbox as normal. You may also ask your contact to add ecard@ecardfoundry.com to their 'white or safe list'. In addition, if your contact adds ecard@ecardfoundry.com to their email address book, future ecards from you will be successfully received in their regular inbox.

SOLUTION: The easiest solution in these cases is to email a LINK to your ecard using your personal email account. You can do this easily from the HISTORY page by clicking on the Copy Card URL button next to the ecard you'd like to resend on the HISTORY page. The info is automatically saved. Next, compose a regular email for your friend and place your curser in the body of the email and PASTE (right-click, use the PASTE command under EDIT in the top menu bar, 'command V' on a MAC, or place and hold your finger until the PASTE option appears on iphone or ipad.) A link to your ecard will appear in email. Send your email as usual. Since the email is coming from your email, it is less likely to get flagged as spam.

17) My contact received the ecard but the pick-up does not register on the HISTORY page.

If you've reached your contact and found out that your ecard was picked up and viewed, but it did NOT register on the HISTORY page, it may be due to remote access restrictions. Some email applications block remote content such as that coming from third party sites, like ECF, and require the viewer to click to allow each download. In this case, your contact may view the ecard, but unfortunately it does not always register as being picked-up. In order to help avoid this, ECF includes a clickable link with each ecard.

CUSTOMER SERVICE

At ECF our business philosophy is a simple one – we want to keep our members happy. We have endeavoured to keep both our ecards and our system of delivery as simple and as effective as possible. However, a situation may arise that you'd like to contact us about. We invite you to do so, and we look forward to hearing from you.

1) How do I contact ECF?

Please use any of the following e-mails to write us a note and we'll get back to you as soon as we can.

1) MEMBERSHIP/BILLING: membership@ecardfoundry.com

2) DELIVERY QUESTONS: support@ecardfoundry.com

3) PROFILE REMOVAL: remove@ecardfoundry.com

4) COMPLIMENTS or COMPLAINTS: feedback@ecardfoundry.com

5) IF YOU KNOW OF SOMEONE MISUSING OUR SERVICE: report@ecardfoundry.com

FINE PRINT

1) What are ECF's Terms of Service?

ECF is a service created to facilitate communication. By signing-up with a profile and sending an ecard on our site, you are agreeing to the following terms.

Members understand that these terms may be updated at any time without notice.

Members agree that ECF may need to contact it’s users from time-to-time in the normal course of conducting membership business.

Members are entirely responsible and liable for all activities conducted through usage of our services. Members agree to use this service at their own risk.

ECF is in no way responsible for adverse interpersonal situations or reactions that arise as a result of sending an ecard.

Members agree that their e-mail address will be displayed in ecards that are delivered via email.

Members and visitors are free to e-mail, post and share the ecards, but ECF retains the copyright to all ecards. The ECF logo is positioned on the bottom right of each ecard, thereby implying copyright ownership.

Ecard artwork may not be altered or copied or used in any way other than specified.

ECF ecard service is intended for use by persons aged 13 and over.

Members agree to not use the service for junk mail or spamming.

Members agree to use our ecards in a lawful and respectful way.

Members should not use our service to harass anyone. If a contact does not want to hear from you, sending them an unwanted ecard is contrary to our terms. ECF can not be held responsible for such actions.

Messages included in personalized ecards should never be abusive, threatening or obscene. ECF shall have the right, but not the responsibility, to remove messages which are deemed at our discretion to be objectionable.

ECF does not guarantee delivery of ecards or notifications. ECF has tried to identify potential issues and offer workaround solutions, however we cannot be held responsible for filters and limits placed on recipient's servers or email providers over which we have no control.

From time-to-time, ECF may experience technical issues and members may be temporarily unable to send ecards. ECF may or may nor advise members of this situation via email. This situation is likely to be very short-term and will have no bearing on the value of a yearly membership.

As a rule, ECF does not refund membership fees. We offer an opportunity to pre-test our service by offering 2 free ecards before you sign up. Proceeding to Premium Membership is at your own discretion. If you choose to cancel ECF’s service once you’ve signed-up for PREMIUM MEMBERSHIP, your account will remain valid for the full one-year term and you will not be rebilled.

Yearly membership will be renewed by auto-rebilling unless cancelled. members will receive an email in advance of the anniversay of their sign-up date giving them an opportunity to opt out.

ECF has done it's best to mitigate typographical errors in it's cards, but should an error occur, ECF is not responsible for any negative effects of sending a flawed ecard.

All ECF ecards posted on a third-party or social media site have an embedded link back to our website. Copyright remains with ECF.

ECF has a team of technicians and sophisticated monitoring systems in place to help mitigate viruses. However, in the unlikely event of a virus passing to a member as a result of third-party interference, ECF will not be held responsible.

ECF payments are handled on a secure third-party site. ECF does not keep member's financial information on file. Any issues with security that arise as a result of these transactions are not the responsibility of ECF.

ECF does not invite nor welcome suggestions for design, ecard themes or creative sayings from members. Any unsolicited material will be destroyed without being read. ECF's team of designers and writers hopes to avoid any confusion over copyright in this way. We strive to only use original ideas from our creative team. If there is any coincidental similarity, ECF is completely absolved from any compensatory responsibility.

Members agree to ECF's terms, inclusive of any future amendments, for the length of their membership and for as long as they have a profile in our database once their membership has lapsed.

To have your profile permanently removed from our database, please contact us at: remove@ecardfoundry.com.

2) What is ECF's Privacy Policy?

The privacy of our membership is something we take very seriously at ECF.

We collect a minimum of information from our members. We do not share that information with anyone. We do not make our website user's email addresses available to anyone!

ECF is not an anonymous service. Member's emails are displayed on our ecards to protect card recipients from anonymous harassment. However, we cannot be responsible for someone signing-up using a spoof e-mail. ECF has systems in place to check for suspicious e-mails, but if you are the recipient of such an emailing, please email us at once: report@ecardfoundry.com

Our PROFILE form requires an email address. ECF will not release or sell this information to anyone. PROFILE MEMBERS understand that ECF will occasionally email it’s users about membership or technical issues.

PREMIUM MEMBERS agree to receive a minimal amount of business or membership correspondance from ECF. In addition to renewal or billing notifications, ECF may occasionally contact members about technical issues, new site developments and improvements, to conduct a poll (so that we can keep improving our service), or in order to showcase new ecards. ECF agrees to keep such emailings to a minimum, however, members may still choose to opt out of all emailings not relating to billing or membership renewal.

3) What is ECF's policy on SPAM?

We are an Anti-SPAM site. We do not make our member's email addresses available to anyone!

Members may not use ECF's service to send ecards to names on junk mail lists, nor send ecards to people with whom they are not acquainted.

Sending multiple ecards with an 'advertising' message is in violation and will be considered just cause for membership termination.

ECF does not sell advertising of any sort and our ecard system does not contain links to advertiser's sites.

If you have any questions or comments regarding ECF's privacy policy, please contact us at: membership@ecardfoundry.com

4) What is ECF's policy concerning Cookies?

Cookies may be established by our browser during a site visits to track visits and to gather non-personal data that help determine ECF's future direction. Cookies also help save user passwords so they don't have to be re-entered with each site visit.

5) What is ECF's policy concerning Copyright?

Members and visitors are free to e-mail, post, print and share the ecards, but ECF retains the copyright to all ecards. The ECF logo is positioned on the bottom right of each ecard, thereby implying copyright ownership.

Ecard artwork may not be altered or copied or used in any way other than specified.

Most ecards contain original artwork or wording, the copyright for which is assumed by ecardfoundry.com. Some ecards feature photography, artwork, clip art or original fonts used by permission from artists who have either authorized usage through free sites or paid sites (eg: https://creativemarket.com), membership websites (eg: https://brittneymurphydesign.com), font/graphic collections (eg: https://thehungryjpeg.com), or through other direct arrangements, the documentation for which remains on file. While the completed (flattened ecard) is the copyrighted property of ECF, copyright for individual elements is retained by the individual artists.

You may not use copyrighted material without the permission of the copyright owner.



We're proud to introduce ecardfoundry.com – a whole new way to send virtual cheer. 

Ecards made simple.  ecardfoundry.com (ECF) offers over 1900 non-animated ecards and equotes in 93 categories, all well organized in an easy-to-find and easy-to-send format. Just view, click and send. Our one-of-a-kind designs are all hand-rendered for a charming, quirky and uniquely personal statement that doesn't look computer-generated. Our large thumbnails allow for quick and easy selection with minimal clicking. And, ECF ecards are sent directly to a recipient's in-box without the need to click on a code to view!

No Fuss. No Muss. 

ECF does not sell ads on our site. We will never release or sell your information. We will never contact your friends. We strive for great client service, and we promise to do your best to make your ecard experience a positive one.

Premium Membership.

With premium membership, you’ll be able to email your friends, post an ecard to Facebook (your own page or a friend’s page), post an ecard as a comment on a friend’s post, publish a link to a card on Twitter, or save ecards to a Pinterest board. Be efficient, save time and save money. There are useful calendar/reminder pages (so you never forget an important date), a handy address book, as well as history and favorite pages to help you remember and celebrate all the special times in your life. With a yearly membership you can send or post as MANY ecards or equotes as you like for only $8.99 (about the cost of two regular printed cards). 

Trial Membership.

We invite you to try out ECF by sending 2 free (no obligation) ecards. Click on any card to get started. Create a profile and start e-mailing ecards right away. If you like our ecards, why not consider upgrading your free account to premium membership?

Feedback.

We want to make your ecard experience as pleasant and as useful as possible. If you have any ideas about how we might make our site better, please let us know by clicking on the CONTACT US button at the bottom of the page.

Ecard Happy!